BT Financial Group (BT) is the wealth management arm of the Westpac Group. BT designs, manufactures and administers financial products that enable customers to achieve their financial goals through the accumulation, management and protection of personal wealth.

The Award winning BT Contact Centres are where customer advocacy and client retention lives in each of the 1.5 million single contacts we have with customers each year. Being the front line, we are in the best position to know and understand our customers’ needs, so we are also focussed on transforming customer information into powerful business intelligence. Our BT contact centres are located across the country with teams in Adelaide, Sydney, Perth, Brisbane and an ever expanding work from home workforce. We have a positive and engaging work environment with our flexibility initiatives playing a large role.

Are you waiting for that opportunity to take your call centre or insurance services experience to the next level?  You believe in delivering the ultimate customer experience and with this organisation you will be given all the right tools to delight your customer.

A unique opportunity to work from home whilst being an integral part of an initial teams.  These roles will evolve as the centre grows.  Starting with claims in an inbound environment your exceptional communication skills, ability to work in a highly monitored environment and flexible work ethic will help you shine. 

Winning this role will be based on your:

·           Managing customer service expectations and delivering a consistent and positive customer experience

·           Exceptional communication skills both written and verbal

·           Proven ability to deal with complex customer enquiries in an inbound environment

·           Flexibility to evolve as the centre grows to full capacity

·           Ability to work in a highly monitored environment and meet KPI's

·           Experience in Insurance will be highly regarded

Key Behaviours required:

·           One team

·           Integrity

·           Achievement

·           Delighting customers

·           Valuing each other

The rewards, salary and employee benefits are enormous- apply today to start on the 1st November!