Re-inventing the financial services industry, this global company has allowed merchants from every corner of the globe the accessibility to process payments quickly and efficiently. With continued growth over the last few years they have outperformed all other competitors. They are looking to consolidate this growth by ensuring a consistent approach, with processes being developed and clearly documented to ensure outstanding service. A Rostering and Reporting Analyst is required to join their team due to maternity leave.

Reporting to the Business Process and Reporting Manager, day to day you will be responsible for:-

• Rostering and forecasting for a 24x7 multi-skilled Contact Centre
• Provide daily, weekly and monthly reporting on agent performance and telephony for the Contact Centre and external customers
• Weekly administration of payroll function for the Contact Centre
• Generate business performance reports as required

Desirable skills and experience:

• Advanced Excel and VBA skills and the ability to develop rosters without relying on a tool
• Previous rostering experience
• Strong attention to detail
• Excellent time management skills
• Excellent written and verbal communication skills

This role will not last for long, if you would like the chance to join a global organisation APPLY NOW!

To apply please click on the appropriate link on this page, alternatively for more information or a confidential conversation please contact Elizabeth Punshon on 0282709780